Vacuuming gets the top. We get what's underneath.

Fill out the quote form with the number of rooms (or square footage for businesses) and any stains or pets. We'll send your price within one business day.

Most carpets are dry enough for light foot traffic in about 6 hours. Full drying takes 12–24 hours depending on carpet type, humidity and airflow. Open windows, run ceiling fans and the HVAC to speed it up, and wait until it's fully dry (or use furniture pads) before putting furniture back.

Most everyday stains respond well: dried mud, food and drink spills, traffic soil and recent pet accidents. Some may not fully release, like bleach spots, red dye (punch, wine, juice), ink, rust, old set-in stains and urine that has soaked into the pad. Your technician tells you what to expect before treatment, but we can't guarantee complete removal.

Please clear small furniture, toys and loose items from the rooms before we arrive. We don't move large or heavy pieces like sofas, beds, dressers or pianos. We clean all the carpet we can reach around them.

We use professional-grade cleaning solutions. If anyone in your home has allergies or sensitivities, let us know before your appointment. Please keep pets in a separate area during the service, and keep kids and pets off the carpet until it's dry.

By the number of rooms and how dirty they are. On arrival, your technician inspects each room and assigns a soil level: light, medium or heavy. Light soil is the standard room rate. Medium and heavy soil (traffic lanes, widespread stains, pet odor) add a per-room charge, and you approve any change before work begins.

A working electrical outlet near the rooms and a water source (utility sink, bathroom faucet or outdoor spigot). Our portable extractors run on your home's power and water. Let us know about wool, silk or other specialty carpet when you book.

A valid debit or credit card must be on file when you book, and payment is due at the time of service. For our team's safety, we don't accept cash or checks. You're never charged for a price change you didn't approve.

Within a 1-hour window of your scheduled time. If we're running late, we'll let you know right away.

Give us at least 48 hours' notice. Later cancellations are charged 50% of your quoted price. If we can't get into the rooms, or to an outlet and water source, when we arrive, a no-show fee may apply.

We can't clean carpet that's already wet or water-damaged from a flood or leak until the moisture problem is fixed. We also can't clean carpet with active mold, biohazard contamination or subfloor damage, which need remediation first. If we find unsafe conditions on arrival, including pest infestations, we may need to cancel or reschedule, and a fee may apply.

Most carpets look dramatically better, but results depend on the carpet's age, fiber type, past treatments and how dirty it is. Older or heavily soiled carpet may improve a lot without looking like new. Deodorizing helps, but we can't guarantee full odor removal when pet urine has soaked into the pad or subfloor. Stain and odor treatment charges reflect the work done, not a guaranteed result.

Natural fibers like wool can shrink or bleed dye during hot water extraction, so tell us about wool, silk or handwoven rugs when you book. Putting furniture back on damp carpet can cause stains from the legs. We aren't responsible for pre-existing damage (loose seams, faulty installation, discoloration) or for problems caused by earlier DIY or store-bought treatments. Our liability is limited to the amount paid for the service.

Yes. We clean offices, retail spaces and other commercial carpet, and can schedule around your business hours. Call (919) 794-5381 to talk through larger spaces or recurring service.

Raleigh, Durham, Cary, Apex, Chapel Hill and the greater Triangle area.